Empirical study of the readiness of public servants on the adoption of e-government

E-government is a new and emerging area of interest in the field of e-businesses which employs ICTs to enhance the access to and delivery of government information and services to citizens, businesses, government employees, and other agencies. In this work a survey of the readiness of public servants on the adoption of e-government is carried out. This study identifies the determinants of civil servant users' adoption of e-government services in four different ministries in Ondo State Nigeria using an amended version of the UTAUT model with seven constructs. The findings revealed that performance expectancy and self efficacy are significantly associated with age, while social influence, attitude behaviour and self efficacy are strongly associated with gender. The research also provides useful insights into the motivations underlying the intentions to use e-government services in developing countries.

[1]  Yuan Long,et al.  Factors Impacting E-Government Development , 2009, ICIS.

[2]  Viswanath Venkatesh,et al.  Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model , 2000, Inf. Syst. Res..

[4]  Ahmed Al-Omari,et al.  E-Government Readiness Assessment Model , 2006 .

[5]  M. J. Moon.  The Evolution of E-Government among Municipalities: Rhetoric or Reality? , 2002 .

[6]  Stephen M. Mutula.  Comparison of sub-Saharan Africa's e-government status with developed and transitional nations , 2008, Inf. Manag. Comput. Secur..

[7]  A. Bandura.  Self-Efficacy: The Exercise of Control , 1997, Journal of Cognitive Psychotherapy.

[8]  Pam J. Mayhew,et al.  An exploratory Study of E-Government in two GCC Countries , 2003 .

[9]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[10]  Paul Beynon-Davies,et al.  Models for e‐government , 2007 .

[11]  Douglas Holmes,et al.  eGov: E-Business Strategies for Government , 2001 .

[12]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[13]  Suha AlAwadhi,et al.  The Use of the UTAUT Model in the Adoption of E-Government Services in Kuwait , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

[14]  Andrea J. Cullen,et al.  e‐Government in Jordan: challenges and opportunities , 2008 .