An Integrated Model of Macrocognitive Work and Trust in Automation

Conceptual models of trust in automation range from lists of factors that are believed or known to have a causal influence trust, to conceptual diagrams that express a hypothetical causal relation between trust and the operator's prediction of the automation's behavior. The unified theory presented here is more complete. Trusting is modeled as a phenomenon that emerges from multiple interacting and parallel processes. The integrated model is a reasonable starting point for computational modeling that would capture the richness of expert cognition and replanning, and simultaneously allow for the modeling of reliance and trust in the automation that mediates the cognitive work.

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