Modelling the relationship between planning, control, perception and execution behaviours in interactive worksystems

This paper presents a model of planning carried out by interactive worksystems which attempts: 1. To describe the relationship between planning, control, perception and execution behaviours; 2. To make explicit how these may be distributed across the user and physically separate devices. Such a model, it is argued, is more suitable to support HCI design practice than theories of planning in cognitive science which focus on problem-solving methods and representations. To demonstrate the application of the model to work situations, it is illustrated by examples drawn from an observational study of secretarial office administration.

[1]  Wayne J. Davis,et al.  An integrated approach for modeling uncertainty in aggregate production planning , 1990, IEEE Trans. Syst. Man Cybern..

[2]  Barbara Hayes-Roth,et al.  A Blackboard Architecture for Control , 1985, Artif. Intell..

[3]  Richard M. Young,et al.  Planning in the Context of Human-Computer Interaction , 1987, BCS HCI.

[4]  Stephen J. Payne,et al.  Display-Based Action at the User Interface , 1991, Int. J. Man Mach. Stud..

[5]  Erik Hollnagel,et al.  Mapping Cognitive Demands in Complex Problem-Solving Worlds , 1987, Int. J. Man Mach. Stud..

[6]  John Long,et al.  The planning and control of multiple task work: a study of secretarial office administration , 1992 .

[7]  J. H. Larkin,et al.  Display-based problem solving , 1989 .

[8]  Allen Newell,et al.  SOAR: An Architecture for General Intelligence , 1987, Artif. Intell..

[9]  D. Whitfield,et al.  THE AIR TRAFFIC CONTROLLER'S PICTURE AS AN EXAMPLE OF A MENTAL MODEL , 1983 .

[10]  Penelope M. Sanderson,et al.  The Human Planning and Scheduling Role in Advanced Manufacturing Systems: An Emerging Human Factors Domain , 1989 .

[11]  Peter Danielson.  Artificial Intelligence and Natural Man , 1982 .

[12]  L. Suchman.  Plans and situated actions , 1987 .

[13]  G. Miller,et al.  Plans and the structure of behavior , 1960 .

[14]  John Long,et al.  Towards a conception for an engineering discipline of human factors. , 1989, Ergonomics.

[15]  R. Wilensky.  Planning and Understanding: A Computational Approach to Human Reasoning , 1983 .

[16]  Allen Newell,et al.  Human Problem Solving. , 1973 .

[17]  R. James Firby,et al.  An Investigation into Reactive Planning in Complex Domains , 1987, AAAI.

[18]  Barbara Hayes-Roth,et al.  A Cognitive Model of Planning , 1979, Cogn. Sci..