Special Section: Toward a Theory of Business Process Change Management

William J. Kettinger is Director of the Center of Information Management and Technology Research at the University of South Carolina. Dr. Kettinger is also an Assistant Professor of MIS within the College of Business Administration where he teaches in the Masters of International Business Studies (MIBS) program and has served as Assistant Dean. He has over seventeen years of information systems consulting experience with such companies as IBM, NCR, Philips, AT&T, and numerous university and governmental organizations. He has been the principal investigator on several million dollars worth of grants and has recently been involved in a long-term project with AT&T GIS to investigate business process management and a BPM software and service strategy. His current research focuses on business process management, competitive intelligence and knowledge management, IS service quality, network-based communications and electronic commerce. He has published extensively in such journals as Journal of Management Information Systems, MIS Quarterly, Decision Sciences, Public Administrative Review, Data Base, Information & Management, Information Systems Management and Journal of Systems Management. His latest co-edited book is Business Process Change: Reengineering Concepts, Methods and Technologies. He received his Ph.D. and an M.S. from the University of South Carolina and an M.P.A. from the University of Massachusetts at Amherst. He is a member of TIMS, SIM, DSI, and AIS.

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