Organization Development: A Process of Learning and Changing

Preface xii Part I: The Field of Organization Development Chapter 1: What Is Organization Development? 1 Chapter 2: Organization Development Then and Now 17 Chapter 3: Where Did Organization Development Come From? 45 Chapter 4: Organization Development as a Process of Change 69 Part II: Understanding Organizations: Diagnosis Chapter 5: Defining the Client: A Different Perspective 101 Chapter 6: Understanding Organizations: The Process of Diagnosis 115 Chapter 7: The Burke-Litwin Model of Organizational Performance and Change 145 Chapter 8: Understanding Organizations: Covert Processes 161 Part III: Changing Organizations Chapter 9: Planning and Managing Change 185 Chapter 10: Understanding and Changing Loosely Coupled Systems 209 Chapter 11: Does Organization Development Work? 239 Chapter 12: The Organization Development Consultant 255 Chapter 13: Coaching and Organization Development 281 Conclusion Chapter 14: Organization Development and the Future 307 References 325 Index 355