Segmenting Customers Based on Key Determinants of Online Shopping Behavior

[1]  M. Csíkszentmihályi,et al.  Optimal experience in work and leisure. , 1989, Journal of personality and social psychology.

[2]  Bart J. Bronnenberg,et al.  Exploring the implications of the internet for consumer marketing , 1997 .

[3]  C. Domegan.  The adoption of information technology in customer service , 1996 .

[4]  P. Kotler,et al.  Principles of marketing 17th ed. , 2018 .

[5]  Rajiv Kohli,et al.  Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective , 2004, J. Manag. Inf. Syst..

[6]  R. Oliver.  A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[7]  Jennifer E. Rowley,et al.  An analysis of the e-service literature: towards a research agenda , 2006, Internet Res..

[8]  Blanca Hernández,et al.  Customer behavior in electronic commerce: The moderating effect of e-purchasing experience , 2010 .

[9]  Donald F. Cox,et al.  Perceived Risk and Consumer Decision-Making—The Case of Telephone Shopping , 1964 .

[10]  Lisa R. Klein,et al.  The Internet and International Marketing , 1996 .

[11]  M. Csíkszentmihályi.  Beyond boredom and anxiety , 1975 .

[12]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[13]  E. Hirschman,et al.  The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun , 1982 .

[14]  Charles J. Kacmar,et al.  The impact of initial consumer trust on intentions to transact with a web site: a trust building model , 2002, J. Strateg. Inf. Syst..

[15]  Dennis L. Hoffman,et al.  Marketing in Hypermedia Computer-Mediated Environments : Conceptual Foundations 1 ) , 1998 .

[16]  A. Parasuraman,et al.  Service quality delivery through web sites: A critical review of extant knowledge , 2002, Journal of the Academy of Marketing Science.

[17]  Aaron Tkaczynski,et al.  Segmentation using two-step cluster analysis , 2017 .

[18]  E. Anderson.  Customer Satisfaction and Word of Mouth , 1998 .

[19]  I. Ajzen,et al.  Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research , 1977 .

[20]  D. Chaffey.  E-Business and E-Commerce Management: Strategy, Implementation and Practice , 2001 .

[21]  Anol Bhattacherjee,et al.  Understanding Information Systems Continuance: An Expectation-Confirmation Model , 2001, MIS Q..

[22]  M. J. Norušis,et al.  SPSS 14.0 Advanced Statistical Procedures Companion , 2005 .

[23]  Gwo-Guang Lee,et al.  Customer perceptions of e‐service quality in online shopping , 2005 .

[24]  Anil Kumar Kashyap,et al.  Leveraging utilitarian perspective of online shopping to motivate online shoppers , 2018 .

[25]  Xiaoni Zhang,et al.  Modeling Influences on Impulse Purchasing Behaviors During Online Marketing Transactions , 2007 .

[26]  F. Reichheld,et al.  E-LOYALTY: YOUR SECRET WEAPON ON THE WEB , 2003 .

[27]  Jagdip Singh,et al.  Consumer Trust, Value, and Loyalty in Relational Exchanges , 2002 .

[28]  Sandra Forsythe,et al.  Examining drivers of online purchase intensity: Moderating role of adoption duration in sustaining post-adoption online shopping , 2011 .

[29]  David Gefen,et al.  Customer Loyalty to an Online Store: The Meaning of Online Service Quality , 2001, ICIS.

[30]  K. Ruyter,et al.  On the relationship between store image, store satisfaction and store loyalty , 1998 .

[31]  S. Forsythe,et al.  Consumer patronage and risk perceptions in Internet shopping , 2003 .

[32]  Paul A. Pavlou,et al.  Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model , 2003, Int. J. Electron. Commer..

[33]  Young-Gul Kim,et al.  Identifying key factors affecting consumer purchase behavior in an online shopping context , 2003 .

[34]  M.H.P. Kleijnen,et al.  Customer adoption of e‐service: an experimental study , 2001 .

[35]  Fred D. Davis,et al.  User Acceptance of Computer Technology: A Comparison of Two Theoretical Models , 1989 .