Conflict Analysis and Negotiation Aids for Cost-Quality Requirements

The process of resolving conflicts among software quality requirements is complex and difficult because of incompatibilities among stakeholders’ interests and priorities, complex cost-quality requirements dependencies, and an exponentially increasing resolution option space for larger systems. This paper describes an exploratory knowledge-based tool, the Software Cost Option Strategy Tool (S-COST), which assists stakeholders to 1) surface appropriate resolution options for costquality conflicts; 2) visualize the options; and 3) negotiate a mutually satisfactory balance of quality requirements

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