Development of a Comprehensive Framework for the Efficiency Measurement of Road Maintenance Strategies using Data Envelopment Analysis

This paper presents a comprehensive framework that can measure the overall efficiency of road maintenance operations and that can also consider the effects of external and uncontrollable factors (such as climate, traffic, etc.) on such overall efficiency. This efficiency measurement framework, when implemented, identifies: (a) the relative efficiency of different units in performing road maintenance services, (b) the benchmarks (peers) and targets that pertain to the inefficient units (in an effort to inform the decision-makers within such units of possible efficiency improvements than can be secured in the future), (c) the fundamental relationships between the maintenance levels of service and the budget requirements, (d) the effects of the environmental and operational factors on the road maintenance efficiency of units. It is important to note that items a and c, as listed above, relate to the maintenance management issues identified by the Transportation Research Board as “in need of comprehensive investigation” in 2006. The findings of the research outlined herein contributes new knowledge to the maintenance management field in the road infrastructure domain by providing a framework that is able to differentiate effective and efficient maintenance strategies from effective and inefficient ones; as such, the impact of such framework is broad, significant, and relevant to the decision-making process performed by the maintenance managers.

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