The Effects of Relationship Characteristics on Task Performance in Collaborative Environments Mediated by Information Systems

This study examines task performance by considering the application of information systems (ISs) in computer-mediated collaborative environments from the perspective of personal characteristics. Based on previous research, this study investigates the effects of relationship characteristics of an organization's members on their task performance. In addition, the study explores the ways in which ISs can be applied effectively to improve their task performance in collaborative environments mediated by ISs. From a socio-technical perspective, this study presents community orientation, communicativeness, information sharing, and collaboration as relationship characteristics and provides an empirical analysis of their effects on perceived usefulness, user satisfaction, and individual performance through a survey of members sharing the same IS. The results indicate that community orientation and communicativeness had significant effects on perceived usefulness and that information sharing and collaboration had significant effects on user satisfaction. Both perceived usefulness and user satisfaction had positive effects on task performance in the context of collaboration.