Reference Services for Archives and Manuscripts

Contents Introduction * Archival Reference: State of the Art * Public Services Education for Archivists * Sitting in the Hot Seat: Some Thoughts From the Reference Chair * Archival Description * The National Inventory of Documentary Sources in the United States (NIDS-US) * Retrieving the Irretrievable: Providing Access to "Hidden Groups" in Archives * The Final Barrier: Security Consideration in Restricted Access Reading Rooms * Ethics and Reference Services * Grasping the Nettle: The Evolution of Australian Archives Electronic Records Policy * Reference Services for Electronic Records in Archives * Open All Night: Using the Internet to Improve Access to Archives: A Case Study of the New York State Archives and Records Administration * Reference No Longer Is a "P" Word: The Reference Archivist As Marketer * Archival Reference and Outreach: Toward a New Paradigm * Reference Notes Included