Action 13: Follow Up after Your E-Business Implementation

You are finally in E-Business production and the new E-Business activities work. Unfortunately, people are often now so tired that they do not even want to expend the effort to measure the results. However, if you miss this opportunity, it will be difficult to return to gather data later. You will have lost your rapport with the staff. You will probably not have enough time to gather data later because you will have moved onto other E-Business efforts. It will be harder to collect information because you will have to reestablish contacts. In addition, there will be a tendency to be complacent from a business view. However, competitors and startup firms are not ignoring this. Nor is the investment community. They will want to know how you are going to expand your E-Business.