Enterprise Content Management

If one had to choose the single most powerful word in state and local government today, it would be data. There is not one operation an agency can undergo or decision a leader can make without it. But what was once a collection problem of “Where do we get it?” has now evolved into the conundrum of “How do we find it — and quickly?” Massive amounts of information are available to assist in doing the public’s business, but often it sits in siloed systems, or worse, in a box on a shelf. How do we cost effectively handle enormous amounts of data? How do we organize that data and put it together in a way that is readily useable? Enterprise content management — collecting, storing, sharing and retrieving information electronically — is a pragmatic solution in helping government leaders lower the cost of government service delivery and reduce risk while improving service delivery. Read on to learn how the Commonwealth of Massachusetts and the county of San Diego are using it.