Applying the Barrier Walkthrough Method: Going Beyond the Automatic Evaluation of Accessibility

Abstract Over the years, people suffer changes caused by the aging of the body and might develop some kind of visual, hearing, motor, among others dysfunctions. These limitations may represent difficulties to access services provided by the Internet, which are growing increasingly. This work is an assessment of accessibility of Internet banking service of the Banco do Brasil using the Method Barrier Walkthrough. The application of this technique made it possible to identify, evaluate and suggest improvements to diminish the obstacles that hinder and/or make it impossible for the elderly users to perform tasks on this website.