Application of Operations Research Technique to Improve the Performance of the HID of a Hospital

Application of industrial engineering tools has never been more important than it is today in service sector in general and hospitals in specific. Operations Research is one such technique which has its proven effect in manufacturing sector, and also can be effectively applicable in Hospitals. The research demonstrates one such application in the Health Information Department (HID) of a super speciality hospital in India. The study has been carried out in order to improve the productivity and performance in the department by assigning right person to the right job. The study adopted an exploratory research methodology and collected data was subjected to statistical analysis. Further, assignment technique has been used to determine the right person for the right job. The study reported a drastic improvement in the productivity of the department.