The Effect Of Process Map Design Quality On Process Management Success

Process maps are intensively used by organizations to provide a holistic view of all processes and the relationships between them. They assist in easier navigation through the processes and enable an understanding of the company’s operations without necessarily going into process depth. Regardless of their apparent significance, hardly any research has been done in conceptualizing process map design. In this paper, we bring awareness to this topic, by assessing the compliance of 15 process maps to the nine principles for cognitively effective design of visual notations introduced by Moody (2009). In addition, we employ the cognitive fit theory to verify if the process maps are designed in accordance to the goals companies planned to achieve through BPM. By this means, we were able to reach conclusions, such that a process map that does not comply with the criteria stated by the principles is difficult to interpret, and thereby yields unwanted, unanticipated or no beneficial effects.

[1]  Remco M. Dijkman,et al.  The Road to a Business Process Architecture: An Overview of Approaches and their Use , 2011 .

[2]  Corina Raduescu,et al.  A framework of issues in large process modeling projects , 2006, ECIS.

[3]  Jan Mendling,et al.  Managing Process Model Complexity via Concrete Syntax Modifications , 2011, IEEE Transactions on Industrial Informatics.

[4]  Håkon Tolsby.  Navigating in a Process Landscape , 1993, EWHCI.

[5]  Iris Vessey,et al.  Cognitive Fit: A Theory‐Based Analysis of the Graphs Versus Tables Literature* , 1991 .

[6]  Remco M. Dijkman,et al.  Business Process Architecture: Use and Correctness , 2012, BPM.

[7]  Marta Indulska,et al.  Do Ontological Deficiencies in Modeling Grammars Matter? , 2011, MIS Q..

[8]  Peter B. Seddon,et al.  A content-analytic study of the advantages and disadvantages of process modelling , 2003 .

[9]  Mark Strembeck,et al.  The Influence of Notational Deficiencies on Process Model Comprehension , 2013, J. Assoc. Inf. Syst..

[10]  Daniel L. Moody,et al.  The “Physics” of Notations: Toward a Scientific Basis for Constructing Visual Notations in Software Engineering , 2009, IEEE Transactions on Software Engineering.

[11]  Michael Rosemann,et al.  A success model for Business process modeling: Findings from A multiple case study , 2004, PACIS.

[12]  Michael Rosemann,et al.  Factors and measures of business process modelling: model building through a multiple case study , 2005, Eur. J. Inf. Syst..

[13]  Ned Kock,et al.  Communication flow orientation in business process modeling and its effect on redesign success: Results from a field study , 2009, Decis. Support Syst..

[14]  Michael Rosemann,et al.  Potential pitfalls of process modeling: part A , 2006, Bus. Process. Manag. J..

[15]  P. Harmon.  Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals , 2007 .

[16]  Eva-Maria Kern.  Prozessmanagement individuell umgesetzt , 2012 .

[17]  Michael zur Muehlen,et al.  Primitives: Design Guidelines and Architecture for BPMN Models , 2010 .

[18]  W. Hays.  Semiology of Graphics: Diagrams Networks Maps. , 1985 .

[19]  Jan Mendling,et al.  A study on the effects of routing symbol design on process model comprehension , 2013, Decis. Support Syst..

[20]  Bernd Heinrich,et al.  The process map as an instrument to standardize processes: design and application at a financial service provider , 2009, Inf. Syst. E Bus. Manag..

[21]  Remco M. Dijkman,et al.  Managing large collections of business process models - Current techniques and challenges , 2012, Comput. Ind..

[22]  Rob Davis BSc.  Business Process Modelling with ARIS: A Practical Guide , 2001, Springer London.

[23]  Mathias Weske,et al.  Business Process Management: Concepts, Languages, Architectures , 2007 .

[24]  Paul W. P. J. Grefen,et al.  Business process model repositories:framework and survey , 2009 .

[25]  Jan Mendling,et al.  An Empirical Investigation on the Design of Process Architectures , 2013, Wirtschaftsinformatik.