The Influence of Information Control upon On-line Shopping Behavior

Previous studies have explored privacy instruments and disclosures as factors that affect on-line shopping intentions or attitudes. However, few have evaluated how information control affects this behavior. This paper draws on psychological and social justice theories to gain an understanding of how information control impacts on-line purchasing directly or indirectly through the mediation of intrinsic motivation. The resulting causal model was validated using structural equations with data from 179 respondents. Results show that perceived information control affects cognitive absorption, and users, as expected, value procedural fairness.

[1]  Paul D. Tolchinsky,et al.  A Survey of Employee Perceptions of Information Privacy in Organizations , 1982 .

[2]  Albert H. Segars,et al.  An Empirical Examination of the Concern for Information Privacy Instrument , 2002, Inf. Syst. Res..

[3]  Erik R. Eddy,et al.  THE EFFECTS OF INFORMATION MANAGEMENT POLICIES ON REACTIONS TO HUMAN RESOURCE INFORMATION SYSTEMS: AN INTEGRATION OF PRIVACY AND PROCEDURAL JUSTICE PERSPECTIVES , 1999 .

[4]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[5]  Fred D. Davis,et al.  Extrinsic and Intrinsic Motivation to Use Computers in the Workplace1 , 1992 .

[6]  Béat Hirsbrunner,et al.  Kinetic User Interfaces: Physical Embodied Interaction with Mobile Ubiquitous Computing Systems , 2009 .

[7]  Donna L. Hoffman,et al.  Building consumer trust online , 1999, CACM.

[8]  Rosalie J. Ocker.  Gender Equalization in Computer-Mediated Communication , 2006 .

[9]  John Leubsdorf,et al.  Privacy and Freedom , 1968 .

[10]  Elena Karahanna,et al.  Time Flies When You're Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage , 2000, MIS Q..

[11]  Panayiotis Zaphiris,et al.  Human computer interaction : concepts, methodologies, tools, and applications , 2009 .

[12]  Kai Lung Hui,et al.  Overcoming Online Information Privacy Concerns: An Information-Processing Theory Approach , 2007, J. Manag. Inf. Syst..

[13]  Jerry R. Goolsby,et al.  Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives , 1994 .

[14]  S. Sitkin,et al.  Prescriptions for justice: Using social accounts to legitimate the exercise of professional control , 1993, Social justice research.

[15]  Alysson Bolognesi Prado,et al.  Using OLAP Tools for e-HRM: A Case Study , 2010, Int. J. Technol. Hum. Interact..

[16]  Bradley J. Alge,et al.  Effects of computer surveillance on perceptions of privacy and procedural justice. , 2001, The Journal of applied psychology.

[17]  Rajiv Kohli,et al.  Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics , 2002, Inf. Syst. Res..

[18]  Bradley J. Alge,et al.  Information privacy in organizations: empowering creative and extrarole performance. , 2006, The Journal of applied psychology.

[19]  Alessandro Antonietti,et al.  Blog Content and Structure, Cognitive Style and Metacognition , 2013, Int. J. Technol. Hum. Interact..

[20]  Leo R. Vijayasarathy,et al.  Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model , 2004, Inf. Manag..

[21]  Anthony D. Miyazaki,et al.  Consumer Perceptions of Privacy and Security Risks for Online Shopping , 2001 .

[22]  Alicia A. Grandey,et al.  WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY , 2003 .

[23]  Nathan Bennett,et al.  Electronic Surveillance as Employee Control: A Procedural Justice Interpretation , 1994 .

[24]  M. Culnan,et al.  Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation , 1999 .

[25]  Susan T. Dumais,et al.  Computerization, productivity, and quality of work-life , 1989, CACM.

[26]  Dianna L. Stone,et al.  Personnel Selection Procedures and Invasion of Privacy , 2003 .

[27]  J. Webster,et al.  Where is the line between benign and invasive? An examination of psychological barriers to the acceptance of awareness monitoring systems , 2002 .

[28]  Edward J. Szewczak,et al.  Selected Readings on the Human Side of Information Technology , 2008 .

[29]  Naresh K. Malhotra,et al.  Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model , 2004, Inf. Syst. Res..

[30]  Rui José,et al.  Emerging Pervasive and Ubiquitous Aspects of Information Systems: Cross-Disciplinary Advancements , 2011 .

[31]  Mariarosaria Taddeo,et al.  Defining Trust and E-Trust: From Old Theories to New Problems , 2009, Int. J. Technol. Hum. Interact..

[32]  Jeffrey M. Stanton,et al.  Traditional and Electronic Monitoring from an Organizational Justice Perspective , 2000 .

[33]  Claude. Ghaoui.  Encyclopedia of human computer interaction / Claude Ghaoui, Editor. , 2006 .

[34]  Simeon Keates,et al.  Including users with motor impairments in design , 2005 .

[35]  Mayuram S. Krishnan,et al.  The Personalization Privacy Paradox: An Empirical Evaluation of Information Transparency and the Willingness to be Profiled Online for Personalization , 2006, MIS Q..

[36]  C. Goodwin.  Privacy: Recognition of a Consumer Right , 1991 .

[37]  Yu-Chen Chen,et al.  Extrinsic versus intrinsic motivations for consumers to shop on-line , 2005, Inf. Manag..

[38]  James C. Anderson,et al.  STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .

[39]  R. Bies.  Privacy and procedural justice in organizations , 1993 .

[40]  Lena Mamykina,et al.  Approaches to Facilitating Analysis of Health and Wellness Data , 2009, Int. J. Adv. Pervasive Ubiquitous Comput..