Personalized and Location-based Mobile Tourism Services

Mobile users such as tourists require mobile services. Handheld devices promise access to a range of travel-related services while on tour. A number of usability issues, however, still ask for intelligent new solutions. Issues are, for example, the limited capacity of handheld devices, user interaction via small screens, mediation of heterogeneous services, as well as other issues of wireless access to internet-based services. Key features of the CRUMPET system are personalisation, location awareness, interaction facilitation and service mediation. Its realisation as a multi-agent architecture opens up additional prospects.

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