A global investigation of key turning points in business process maturity

Purpose – The purpose of this paper is to report on the results of research into the precedence of the maturity factors, or key turning points in business process maturity (BPM) implementation efforts. A key turning point is a component of BPM that stabilizes within an organization and leads to the next maturity level.Design/methodology/approach – Several years of data from over 1,000 companies in the USA, Europe, China, and Brazil that have completed a BPM assessment are analyzed to identify which components of BPM stabilize, when and in what order. Different analysis methods are employed in order to identify global commonalities and differences.Findings – The paper identifies key turning points from several different perspectives using several different approaches and develops some conclusions common to all methods used in this research.Research limitations/implications – The relationship between the components (dependencies) is only suggested but not statistically analyzed. Several data sets are also o...

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