ASSESSING INFORMATION SYSTEM VALUE: AN EXPERIMENTAL STUDY

Linear models of information system value that are a function of information attributes are empirically studied by having managers in two firms make assessments of the importance of attributes, the level of satisfaction produced by various levels of each attribute, and the overall value of total systems. The results verify that such models may be quite useful in information system design. It is also shown that ordinally ranked attributes work as well as the interval-scaled attributes in the linear model. Since ordinal measures are easier to obtain, this suggests that “linear ordinal” models may be the most practical method of quantifying information systems value.

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