Making e-government happen everyday co-development of services, citizenship and technology

In a joint research project concerning the use and design of IT in public services, we are using a simple figure of on-going design-oriented interactions to highlight shifting foci on relationships of co-development of services, citizenship and technology. We bring together a number of concrete examples of this on-going everyday co-development, presented from the different perspectives that we, as researchers from different disciplines and traditions, represent in the project. The article explores and discusses working relations of technology production and use that we see as central to what is actually making e-government happen - or not happen. The main challenge in this area, as we see it, concerns making visible, and developing supportive infrastructures for, the continuing local adaptation, development and design in use of integrated IT and public services.

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