A multimedia information push method and call center system

The invention discloses a method for pushing multimedia information, a soft queuing machine and a call center system. The method comprises that: when the call center receives calls from a video termination, a passage is established between the video termination and the operator position; when the operator position selection multimedia information passes through the video termination, the operatorposition facilitates multimedia server positioned by multimedia information to notify SoftACD through CTI; the SoftACD establishes a media passage between the video termination and the multimedia server; the multimedia server pushes multimedia information to the video termination. With the method and system in the invention, the user selects the multimedia information through the operator position, directly establishes media passage between the video termination and the multi-media server and pushes the selected multimedia information. Therefore, the invention has the advantages of convenientand swift use.