Why Do People Stick with a Specific Social Networking Site? An Integrated Relationship and Uses Gratification Perspective

Since their inception, social networking sites (SNSs) have experienced exponential growth. While substantial research has been dedicated to users’ initial adoption of SNSs, the fall of MySpace reminds us that the long-term success of SNSs depends on users’ post adoption staying power. Inspired by this, this work-in-progress investigates users’ “stickiness” with a specific SNS. Based on Li et al. (2006)’s Commitment-Trust Model of Website Stickiness (CTM), this paper focuses on the relationships between SNSs and users. To refine CTM in the new context, we further borrow the Uses and Gratifications Theory from the Communication field to propose an integrated model.

[1]  Xueming Luo Uses and Gratifications Theory and E-Consumer Behaviors , 2002 .

[2]  Henryk Sienkiewicz,et al.  Quo Vadis? , 1967, American Association of Industrial Nurses journal.

[3]  Sunanda Sangwan,et al.  Virtual Community Success: A Uses and Gratifications Perspective , 2005, Proceedings of the 38th Annual Hawaii International Conference on System Sciences.

[4]  Matthew K. O. Lee,et al.  Understanding the sustainability of a virtual community: model development and empirical test , 2009, J. Inf. Sci..

[5]  David Gefen,et al.  Managing User Trust in B2C e-Services , 2003 .

[6]  R. Bagozzi,et al.  A Social Influence Model of Consumer Participation in Network- and Small-Group-Based Virtual Communities , 2004 .

[7]  Michael Lynn James,et al.  An exploratory study of the perceived benefits of electronic bulletin board use and their impact on other communication activities , 1992 .

[8]  Izak Benbasat,et al.  A Research Agenda for Trust in Online Environments , 2008, J. Manag. Inf. Syst..

[9]  Erin E. Hollenbaugh Motives for Maintaining Personal Journal Blogs , 2011, Cyberpsychology Behav. Soc. Netw..

[10]  Glenn J. Browne,et al.  Online Consumers' Switching Behavior: A Buyer-Seller Relationship Perspective , 2007, J. Electron. Commer. Organ..

[11]  Yoojung Kim,et al.  Cultural difference in motivations for using social network sites: A comparative study of American and Korean college students , 2011, Comput. Hum. Behav..

[12]  Zizi Papacharissi The Presentation of Self in Virtual Life: Characteristics of Personal Home Pages , 2002 .

[13]  Thomas E. Ruggiero Uses and Gratifications Theory in the 21st Century , 2000 .

[14]  Louis Leung,et al.  User-generated content on the internet: an examination of gratifications, civic engagement and psychological empowerment , 2009, New Media Soc..

[15]  Matthew K. O. Lee,et al.  Online social networks: Why do students use facebook? , 2011, Comput. Hum. Behav..

[16]  Felix B. Tan,et al.  Students' Uses and Gratifications for Using Computer-Mediated Communication Media in Learning Contexts , 2010, Commun. Assoc. Inf. Syst..

[17]  Izak Benbasat,et al.  Quo vadis TAM? , 2007, J. Assoc. Inf. Syst..

[18]  Tao Hu,et al.  Why People Continue to Use Social Networking Services: Developing a Comprehensive Model , 2008, ICIS.

[19]  Kerk F. Kee,et al.  Being Immersed in Social Networking Environment: Facebook Groups, Uses and Gratifications, and Social Outcomes , 2009, Cyberpsychology Behav. Soc. Netw..

[20]  Anol Bhattacherjee,et al.  Understanding Information Systems Continuance: An Expectation-Confirmation Model , 2001, MIS Q..

[21]  Henry H. Emurian,et al.  An overview of online trust: Concepts, elements, and implications , 2005, Comput. Hum. Behav..

[22]  Alek Tarkowski,et al.  Rzeczpospolita blogów [Republic of Blog]: Examining Polish Bloggers Through Content Analysis , 2006, J. Comput. Mediat. Commun..

[23]  A. Rubin,et al.  Predictors of Internet Use , 2000 .

[24]  Thomas O. Jones,et al.  Why Satisfied Customers Defect , 1996 .

[25]  Binod Sundararajan,et al.  Multinational web uses and gratifications: Measuring the social impact of online community participation across national boundaries , 2006, Electron. Commer. Res..

[26]  Matthew K. O. Lee,et al.  Gender Differences in the Continuance of Online Social Networks , 2009, WSKS.

[27]  Brett A. Bumgarner,et al.  You have been poked: Exploring the uses and gratifications of Facebook among emerging adults , 2007, First Monday.

[28]  Ewald A. Kaluscha,et al.  Empirical research in on-line trust: a review and critical assessment , 2003, Int. J. Hum. Comput. Stud..

[29]  Louis Leung,et al.  College Student Motives for Chatting on ICQ , 2001, New Media Soc..

[30]  D. Chung,et al.  Blogging activity among cancer patients and their companions: Uses, gratifications, and predictors of outcomes , 2008 .

[31]  Louis Leung,et al.  Unwillingness-to-communicate and college students' motives in SMS mobile messaging , 2007, Telematics Informatics.

[32]  Chung-Chuan K Yang THE USE OF THE INTERNET AMONG ACADEMIC GAY COMMUNITIESIN TAIWAN : AN EXPLORATORY STUDY , 2000 .

[33]  Byoungsoo Kim,et al.  Understanding Antecedents of Continuance Intention in Social-Networking Services , 2011, Cyberpsychology Behav. Soc. Netw..

[34]  R. Oliver Whence Consumer Loyalty? , 1999 .

[35]  Mary K. Foster,et al.  Why Users Participate in Online Social Networks , 2010 .

[36]  Lieven De Marez,et al.  Gratifications and Seeding Behavior of Online Adolescents , 2009, J. Comput. Mediat. Commun..

[37]  Khe Foon Hew,et al.  Students' and teachers' use of Facebook , 2011, Comput. Hum. Behav..

[38]  Matthew K. O. Lee,et al.  The Continuance of Online Social Networks: How to Keep People Using Facebook? , 2010, 2010 43rd Hawaii International Conference on System Sciences.

[39]  Paul M. Haridakis,et al.  Social Interaction and Co-Viewing With YouTube: Blending Mass Communication Reception and Social Connection , 2009 .

[40]  Matthew K. O. Lee,et al.  How to keep members using the information in a computer-supported social network , 2009, Comput. Hum. Behav..

[41]  Lawrence R. Frey,et al.  Arab Americans' Motives for Using the Internet as a Functional Media Alternative and Their Perceptions of U.S. Public Opinion , 2008, J. Comput. Mediat. Commun..

[42]  John Raacke,et al.  MySpace and Facebook: Applying the Uses and Gratifications Theory to Exploring Friend-Networking Sites , 2008, Cyberpsychology Behav. Soc. Netw..

[43]  John M. Martz,et al.  The Investment Model Scale: Measuring commitment level, satisfaction level, quality of alternatives, and investment size , 1998 .

[44]  Monica Ancu,et al.  MySpace Politics: Uses and Gratifications of Befriending Candidates , 2009 .

[45]  S. Hunt,et al.  The Commitment-Trust Theory of Relationship Marketing , 1994 .