The impact of tactical and strategic FM automation

This paper promotes an overview of facilities management (FM) and the impact of information technology (IT). It opens with a definition of FM automation and a brief history of the generations of development. This is followed by key demand impacts which have both enabled and stimulated the growth of FM automation during the past and into the future. Specific attention is then given to the tactical and strategic impacts of the technology affecting the organisation within the emerging and complex business environment. Some examples are cited together with the effects of discontinuous change and the resistance to such change. Finally, a brief look at the impact of system selection is also included to assist FM organisations in their determination of automation needs within the paradigms of change, complexity and dependence.

[1]  T. Kuhn,et al.  The Structure of Scientific Revolutions. , 1964 .

[2]  Jeffrey M. Hamer.  Facility Management Systems , 1988 .

[3]  G. Morgan,et al.  Imaginization:The Art of Creative Management , 1993 .

[4]  M. Porter.  The Competitive Advantage Of Nations , 1990 .

[5]  M. Porter.  Competitive Advantage: Creating and Sustaining Superior Performance , 1985 .

[6]  Malcolm Owen,et al.  FACILITIES MANAGEMENT — THE ALTERNATIVE INFORMATION TECHNOLOGY REVOLUTION , 1988 .

[7]  Davida Lovejoy.  Successful CAFM implementation – part 1: introduction , 1990 .

[8]  Jr. Boyd C. Paulson.  Computer Applications in Construction , 1995 .

[9]  W. Mitchell.  Computer-aided architectural design , 1979 .

[10]  William J. Mitchell,et al.  City of Bits , 1995, CAADRIA proceedings.

[11]  P. Senge.  The fifth discipline : the art and practice of the learning organization/ Peter M. Senge , 1991 .

[12]  Frances Cairncross.  The death of distance : how the communications revolution will change our lives , 1997 .

[13]  Ilfryn Price,et al.  New patterns in facilities management: industry best practice and new organisational theory , 1999 .

[14]  I. Stewart,et al.  The collapse of chaos : discovering simplicity in a complex world , 1995 .

[15]  M. Rothschild,et al.  Bionomics : the inevitability of capitalism , 1990 .

[16]  Don Tapscott,et al.  Blueprint to the Digital Economy: Creating Wealth in the Era of E-Business , 1998 .

[17]  Eric Teicholz.  Trends in Facility Management Technology: The Emergence of the Internet, GIS, and Facility Assessment Decision Support. , 1997 .

[18]  Rob Howard,et al.  Computing in Construction: Pioneers and the Future , 1998 .

[19]  John Naisbitt,et al.  Global paradox , 1994 .

[20]  Eric Teicholz.  Computer-Aided Facility Management , 1992 .

[21]  G. Kreweras.  Creating the corporate future: Russell L. ACKOFF Wiley, New York, 1981, xi + 297 pages, £10.85 , 1982 .