Service concepts from future - weak signals from different branches

In order for facilities management (FM) to proactively support organisations and distinguish their service requirements a deep understanding of future is needed. This paper introduces five branch-specific (retail, senior housing, industry, wellness and well-being, and knowledge work) scenarios in order to predict future challenges for FM. The results suggest that FM should consider: (1) FM in virtual worlds; (2) responsibility, wellbeing and sustainability factors as business drivers; (3) new ways of conducting daily activities, which require new ways of supporting clients; and (4) mixed and multi-use space segments in order to act proactively. These findings might be useful for FM service providers in Nordics and globally.