Abstract When experts leave organizations due to retirement or turnover, their valuable experience, skills and knowledge often depart with them. A major challenge facing organizations across various domains is their ability to capture and transfer this expertise to the younger workforce. This becomes increasingly problematic as organizations grow and hire large quantities of new employees. Ideally, novices would be trained to think like those experts that they must replace. However, it is not easy to design and deliver the right kind of training. There are several conceptual and practical considerations to be addressed. The ShadowBox method [1,2] offers organizations a flexible and innovative training solution. ShadowBox training uses scenario-based instruction to train novices in the perceptual and cognitive skills of experts within their domain, and it can also serve as a diagnostic tool prior to training. The underlying approach and training format allows ShadowBox to accommodate many of the organizational constraints that face training developers today.
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