Die Digitalisierung der Wissensarbeit – Handlungsempfehlungen aus der Wirtschaftsinformatik-Forschung

ZusammenfassungDie Digitalisierung aller Lebensbereiche hat zu steigenden Bedürfnissen und Anforderungen an die technologische Unterstützung am Arbeitsplatz geführt. Die Unternehmen finden sich durch diese Entwicklung in einem Zwiespalt wieder. Einerseits möchten Sie Ihren Beschäftigten vor dem Hintergrund möglicher Effizienzgewinne und Innovationspotenzialen mehr Freiheiten und Autonomie in Bezug auf Auswahl und Einsatz von IT einräumen. Andererseits ist ein Mindestmaß an Kontrolle vor allem aufgrund von Compliance und Steuerbarkeit unerlässlich. Der Beitrag nennt konkrete Handlungsempfehlungen für die Gestaltung des digitalen Arbeitsplatzes, die in der Wirtschaftsinformatik-Forschung abgegeben werden.AbstractThe digitalization of all areas of life has also increased the demand to support digital knowledge work with adequate tools and software. As a result, organizations are caught in a dilemma. On the one hand, they may grant their employees more freedom and autonomy in terms of IT selection to realize innovations and productivity gains. On the other hand, they must monitor their work processes to ensure control and compliance. The article summarizes managerial implications from information systems research about the design of digital knowledge work.

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