ACE: a decision tool for restaurant managers

A simulation based decision support tool called ACE has been developed for Pepsico Restaurants International (PRI) allowing restaurant managers to quickly and accurately analyze a given restaurant, ACE gives the restaurant manager a tool to evaluate the customer point of contact within a given restaurant. This simulation based tool uses Arena for the model and Lotus 123 for the interface. PRI has installed this tool in two of the six international regions and will by early 1997 have it in all of the international regions.