Productivity Measurement and Improvement: Organizational Case Studies

Preface Introduction by Robert D. Pritchard ProMES in Manufacturing Settings ProMES in an Electronic Assembly Plant by Philip L. Roth, Margaret D. Watson, Patricia G. Roth, and Robert D. Pritchard ProMES as Part of a New Management Strategy by Paul Janssen, Ad van Berkel, and Jan Stolk Productivity Measurement and Enhancement in Advanced Manufacturing Systems by Martina Przygodda, Uwe Kleinbeck, Klaus-Helmut Schmidt, and Jorg Beckmann ProMES in a Small Manufacturing Department: Results of Feedback and User Reactions by Steven D. Jones ProMES with Assembly Line Work Groups: It's More Than Just a Technology by Steven D. Jones ProMES in Service Settings ProMES and Computer Service Technicians: An Australian Application by Ilya Bonic Individual and Group Productivity Enhancement in a Service Setting by Ad Kleingeld and Harrie van Tuijl ProMES in a Service Setting by Clyde Howell, Steven D. Jones, and Robert L. Hood Using ProMES to Evaluate University Teaching Effectiveness by Margaret D. Watson, Amie Hedley, Karlease Clark, Anthony Paquin, Noga Gottesfeld, and Robert D. Pritchard ProMES in a Bank by Henriette Miedema and Henk Thierry ProMES in a Small Oil Distribution Company by Henriette Miedema, Henk Thierry, and Frederike van Oostveen Development of a Productivity Measurement and Feedback System in a Firm of Commercial Painters by Klaus-Helmut Schmidt, Martina Przygodda, and Uwe Kleinbeck Other Applications of ProMES Testing the Feasibility of ProMES Before Implementation: A Case Study in the Dutch Steel Industry by Jen A. Algera and Annemarie M.C.M. van den Hurk Development of a New Performance Appraisal Instrument: An Application of the ProMES Methodology by Amie Hedley, John E. Sawyer, and Robert D. Pritchard Linking Training Evaluation to Productivity by Steven D. Jones and Lynn Ourth Identifying Strategic Objectives in Productivity Management: Combining Features of HISYS and ProMES by Ingwer Borg, Thomas Staufenbiel, and Robert D. Pritchard Conclusions Lessons Learned About ProMES by Robert D. Pritchard Index