Identificación de Redes de Conocimiento mediante el Análisis de Redes Sociales

Knowledge networks facilitate knowledge transfer, particularly tacit knowledge. Identifying the knowledge network within an organization provides a means to better use the organizational resources and guide the efforts related to knowledge management. In this paper we describe a procedure to identify knowledge networks. This procedure is based on Social Network Analysis. Its application in one organizational unit within a government institution allowed us to make adjustments and the results are a good indicator that the procedure reveals the knowledge network along with the key people. The consulting and the friendship networks enabled identifying the key actors who serve as facilitators for knowledge management efforts. The combination of those two networks forms the knowledge network. Measures used include: indegree, betweenness centrality, and flow betweenness centrality.

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