The influence of individual, organizational and technological factors on knowledge sharing in the private sector in Malaysia

Knowledge sharing is the process of transferring knowledge from a person to another in organization. Knowledge sharing is important as a basic human daily activity to create opportunities in maximizing the capability of company to achieve performance. However, previous studies have indicated that employees are reluctant to share knowledge. Many factors influencing knowledge sharing were identified from different perspectives to solve the problem. Upon a critical review on factors affecting knowledge sharing, individual, organizational and technological factors are frequent mentioned in literature. This paper proposes a conceptual framework that takes into consideration the influence of the three factors; individual, organizational and technological on knowledge sharing in the private sector in Malaysia. This study will be followed by an empirical study to test the hypothesis and to validate the model. This study will improve the understanding on factors influencing knowledge sharing in organizations, specifically among employees in the private sector.

[1]  Soonhee Kim,et al.  The Impact of Organizational Context and Information Technology on Employee Knowledge‐Sharing Capabilities , 2006 .

[2]  Andreas Riege,et al.  Three-dozen knowledge-sharing barriers managers must consider , 2005, J. Knowl. Manag..

[3]  P. Brink.  Social, Organizational, and Technological Conditions that enable Knowledge Sharing , 2003 .

[4]  Rodney McAdam,et al.  A comparison of public and private sector perceptions and use of knowledge management , 2000 .

[5]  Swee C. Goh,et al.  Managing effective knowledge transfer: an integrative framework and some practice implications , 2002, J. Knowl. Manag..

[6]  Gabriel Szulanski.  The Process of Knowledge Transfer: A Diachronic Analysis of Stickiness , 2000 .

[7]  I-Chieh Hsu,et al.  Knowledge sharing practices as a facilitating factor for improving organizational performance through human capital: A preliminary test , 2008, Expert Syst. Appl..

[8]  Khalil Md Nor,et al.  Hubungan budaya organisasi dengan perkongsian pengetahuan , 2008 .

[9]  Ingoo Han,et al.  Knowledge sharing behavior of physicians in hospitals , 2003, Expert Syst. Appl..

[10]  Andrew P. Sage,et al.  Knowledge management and knowledge sharing: A review , 2005, Inf. Knowl. Syst. Manag..

[11]  Noor Azizi Ismail,et al.  Knowledge sharing behaviour in the public sector: The business process management perspectives , 2004 .

[12]  Suleman Aziz Lodhi.  Culture Based Knowledge Sharing Model. , 2005 .

[13]  Syed Omar Sharifuddin Syed-Ikhsan,et al.  Benchmarking knowledge management in a public organisation in Malaysia , 2004 .

[14]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[15]  Che Sobry Abdullah,et al.  Knowledge sharing behaviour in the public sector: The business process management perspectives , 2006 .

[16]  D. Chandran,et al.  Awareness and Problems in Implementing Knowledge Management Systems in Medium Sized Business Organizations in Malaysia , 2009 .

[17]  S. Chowdhury,et al.  The role of affect- and cognition-based trust in complex knowledge sharing. , 2005 .

[18]  M. Sharratt,et al.  Understanding Knowledge-Sharing in Online Communities of Practice , 2003 .

[19]  Samer Faraj,et al.  Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice , 2005, MIS Q..

[20]  Hsiu-Fen Lin.  Knowledge sharing and firm innovation capability: an empirical study , 2007 .

[21]  Carla O'Dell,et al.  If Only We Knew What We Know: Identification and Transfer of Internal Best Practices , 1998 .

[22]  Ken G. Smith,et al.  Knowledge Exchange and Combination: The Role of Human Resource Practices in the Performance of High-Technology Firms , 2006 .

[23]  S. Kiesler,et al.  The kindness of strangers: on the usefulness of electronic weak ties for technical advice , 1996 .

[24]  Andrew C. Inkpen.  Learning Through Joint Ventures: A Framework Of Knowledge Acquisition , 2000 .

[25]  Wen-Bao Lin,et al.  The effect of knowledge sharing model , 2008, Expert Syst. Appl..

[26]  M. N. Ismail,et al.  Knowledge sharing among workers: a study on their contribution through informal communication in Cyberjaya, Malaysia , 2009 .

[27]  R. Noe,et al.  Knowledge sharing: A review and directions for future research , 2010 .

[28]  K. M. Bartol,et al.  Encouraging Knowledge Sharing: The Role of Organizational Reward Systems , 2002 .

[29]  Zawiyah Mohammad Yusof,et al.  Factor affecting knowledge sharing in public organizations in Malaysia , 2008 .

[30]  S. Ghoshal,et al.  Social Capital, Intellectual Capital, and the Organizational Advantage , 1998 .

[31]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[32]  Thomas H. Davenport,et al.  Book review:Working knowledge: How organizations manage what they know. Thomas H. Davenport and Laurence Prusak. Harvard Business School Press, 1998. $29.95US. ISBN 0‐87584‐655‐6 , 1998 .