Stakeholder Expectation and Satisfaction in Road Maintenance
暂无分享,去创建一个
[1] J. A. de Bruijn,et al. Process management , 2002 .
[2] R. Oliver. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .
[3] T. Poister,et al. Citizens, Accountability, and Service Satisfaction , 2006 .
[4] G. V. Ryzin. Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government , 2006 .
[5] Van Ryzin,et al. Expectations, performance, and citizen satisfaction with urban services , 2004 .
[6] J. Bryson. Strategic Planning for Public and Nonprofit Organizations: A Guide to Strengthening and Sustaining Organizational Achievement , 2011 .
[7] R. Yin. Case Study Research: Design and Methods , 1984 .
[8] Simon A. Austin,et al. Managing value and quality in design , 2003 .
[9] R. Freeman. Strategic Management: A Stakeholder Approach , 2010 .
[10] Richard A. Spreng,et al. A Reexamination of the Determinants of Consumer Satisfaction , 1996 .
[11] Robin S. de Graaf,et al. Strategic urban planning : industrial area development in the Netherlands, to direct or to interact? , 2005 .
[12] Paul D Jeanne Ellis Ormrod Leedy,et al. Practical Research: Planning and Design , 1974 .
[13] H. De Bruijn,et al. Process Management: Why Project Management Fails in Complex Decision Making Processes , 2005 .
[14] Kelly C. Strong,et al. THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy) , 2001 .
[15] Jurian Edelenbos,et al. Public-Private Partnership: On the Edge of Project and Process Management. Insights from Dutch Practice: The Sijtwende Spatial Development Project , 2008 .
[16] Fatemeh Zahedi,et al. The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach , 2002, Inf. Syst. Res..