A Study of Effectiveness and Satisfaction Level of Cloud CRM Users in Taiwan's Enterprises
暂无分享,去创建一个
[1] Subhas C. Misra,et al. Identification of a company's suitability for the adoption of cloud computing and modelling its corresponding Return on Investment , 2011, Math. Comput. Model..
[2] Stacie Petter,et al. Evaluating the success of an emergency response medical information system , 2011, Int. J. Medical Informatics.
[3] Subhajyoti Bandyopadhyay,et al. Cloud computing - The business perspective , 2011, Decis. Support Syst..
[4] Wei-Wen Wu,et al. Developing an explorative model for SaaS adoption , 2011, Expert Syst. Appl..
[5] Patrick Ibbotson,et al. Critical factors underpinning the e-CRM activities of SMEs , 2011 .
[6] Werner Reinartz,et al. The CRM Process: Its Measurement and Impact on Performance , 2004 .
[7] Peter B. Seddon,et al. A Partial Test and Development of Delone and Mclean's Model of IS Success , 1996, Australas. J. Inf. Syst..
[8] Shwu-Ing Wu,et al. The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan , 2012 .
[9] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[10] Won Kim,et al. Cloud Computing: Today and Tomorrow , 2009, J. Object Technol..
[11] Ephraim R. McLean,et al. Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model , 2004, Int. J. Electron. Commer..
[12] Uday R. Kulkarni,et al. A Knowledge Management Success Model: Theoretical Development and Empirical Validation , 2006, J. Manag. Inf. Syst..
[13] Ephraim R. McLean,et al. The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..
[14] Yulin Fang,et al. Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study , 2010, Int. J. Electron. Commer..
[15] Wei-Wen Wu,et al. Mining significant factors affecting the adoption of SaaS using the rough set approach , 2011, J. Syst. Softw..
[16] Richard T. Watson,et al. Service Quality: A Measure of Information System Effectiveness , 1995, MIS Q..
[17] Subhash Sharma,et al. The Role of Relational Information Processes and Technology Use in Customer Relationship Management , 2005 .
[18] Fred D. Davis. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..
[19] Richard V. McCarthy,et al. An Empirical Investigation of Knowledge Management Systems' Success , 2008, J. Comput. Inf. Syst..
[20] George S. Day,et al. Creating a Superior Customer-Relating Capability , 2003 .
[21] P. Mell,et al. The NIST Definition of Cloud Computing , 2011 .
[22] Thomas Hess,et al. Opportunities and risks of software-as-a-service: Findings from a survey of IT executives , 2011, Decis. Support Syst..
[23] Swati Singh,et al. Creating Value for Businesses by Providing CRM Solutions: A Case of Oracle CRM on Demand , 2011, ICISTM.
[24] J. Hair. Multivariate data analysis , 1972 .
[25] A. Payne,et al. A Strategic Framework for Customer Relationship Management , 2005 .
[26] Paul T. Jaeger,et al. Identifying the security risks associated with governmental use of cloud computing , 2010, Gov. Inf. Q..
[27] A. Klerkx,et al. An empirical study into the foundations of CRM success , 2009 .
[28] Wayne D. Hoyer,et al. Customer relationship management and company performance—the mediating role of new product performance , 2011 .
[29] Mark Woodman,et al. Success Dimensions in Selecting Cloud Software Services , 2011, 2011 37th EUROMICRO Conference on Software Engineering and Advanced Applications.
[30] Kun Chang Lee,et al. Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean's model perspective , 2009, Interact. Comput..
[31] Ephraim R. McLean,et al. Measuring information systems success: models, dimensions, measures, and interrelationships , 2008, Eur. J. Inf. Syst..
[32] Victor R. Prybutok,et al. A service quality and success model for the information service industry , 2004, Eur. J. Oper. Res..
[33] Keith A. Richards,et al. Customer relationship management: Finding value drivers , 2008 .
[34] Jen-Her Wu,et al. An organizational memory information systems success model: an extension of DeLone and McLean's I/S success model , 1998, Proceedings of the Thirty-First Hawaii International Conference on System Sciences.
[35] Shih-Wen Chien,et al. Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries , 2007, Comput. Ind..
[36] Leena Jain,et al. An Approach for Investigating Perspective of Cloud Software-as-a-Service (SaaS) , 2010 .
[37] Jeong-eun Park,et al. How does CRM technology transform into organizational performance? A mediating role of marketing capability☆ , 2010 .
[38] Clark Hu,et al. eCRM System Adoption by Hospitality Organizations: A Technology-Organization-Environment (TOE) Framework , 2008 .
[39] Wen-Shan Lin,et al. Antecedences to continued intentions of adopting e-learning system in blended learning instruction: A contingency framework based on models of information system success and task-technology fit , 2012, Comput. Educ..
[40] Thomas Hess,et al. Drivers of SaaS-Adoption – An Empirical Study of Different Application Types , 2009, Bus. Inf. Syst. Eng..
[41] Ahmed Patel,et al. Comparative study and review of grid, cloud, utility computing and software as a service for use by libraries , 2011 .
[42] Gordon B. Davis,et al. User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..
[43] Mladen A. Vouk,et al. Cloud Computing – Issues, Research and Implementations , 2008, CIT 2008.