Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations

Enterprise resource planning (ERP) implementations in multinational manufacturing companies have experienced various degrees of success. This article investigates factors influencing the success of ERP implementations in multinational manufacturing companies in the Malaysian Free Trade Zone. The results indicate that enterprise-wide communication and a project management program are key factors influencing the success of ERP implementations, while other factors such as top management support as well as teamwork and composition are not as critical to the outcome. Organizational culture is a moderator of the relationships between enterprise-wide communication, a project management program, and the success of ERP implementations.

[1]  Hock Chuan Chan,et al.  Database Interfaces: A Conceptual Framework and a Meta-Analysis on Natural Language Studies , 1998, J. Database Manag..

[2]  Stephen Russell,et al.  Decision Support-Related Resource Presence and Availability Awareness for DSS in Pervasive Computing Environments , 2009, Int. J. Decis. Support Syst. Technol..

[3]  T. Davenport.  Putting the enterprise into the enterprise system. , 1998, Harvard business review.

[4]  Christiane Prange.  Strategic Alliance Capability: Bridging the Individual Back into Inter-Organizational Collaboration , 2009 .

[5]  Linying Dong,et al.  Modeling top management influence on ES implementation , 2001, Bus. Process. Manag. J..

[6]  Sunder Kekre,et al.  Business Value of Information Technology: A Study of Electronic Data Interchange , 1995, MIS Q..

[7]  Jos van Hillegersberg,et al.  ERP Adoption by European Midsize Companies. , 2000 .

[8]  Alberto Petroni,et al.  Critical factors of MRP implementation in small and medium‐sized firms , 2002 .

[9]  Monideepa Tarafdar,et al.  Analyzing the Adoption of Enterprise Resource Planning Systems in Indian Organizations: A Process Framework , 2003 .

[10]  Steve Cisler.  Micro monitor—the future—micros, minis, mainframes, or networks? , 1988 .

[11]  Karl Rihaczek,et al.  1. WHAT IS DATA MINING? , 2019, Data Mining for the Social Sciences.

[12]  David Kang.  Categorizing Post-Deployment IT Changes: An Empirical Investigation , 2007, J. Database Manag..

[13]  Judy E. Scott,et al.  Managing risks in enterprise systems implementations , 2002, CACM.

[14]  M. Hunter,et al.  Strategic Information Systems: Concepts, Methodologies, Tools, and Applications , 2009 .

[15]  Herkko Hietanen,et al.  Open Content Distribution Management in Virtual Organizations , 2006 .

[16]  Han van Dissel,et al.  ERP System Migrations. , 2000 .

[17]  Kenneth L. Kraemer,et al.  The Development and Application of a Process-oriented "Thermometer" of IT Business Value , 2006, Commun. Assoc. Inf. Syst..

[18]  Sia Siew Kien,et al.  Enterprise resource planning: cultural fits and misfits: is ERP a universal solution? , 2000, CACM.

[19]  Suprateek Sarker,et al.  Using a case study to test the role of three key social enablers in ERP implementation , 2000, Inf. Manag..

[20]  H. J. Roberts,et al.  MRPII implementation: key factors for success , 1992 .

[21]  Marc N. Haines,et al.  Implementation Partner Involvement and Knowledge Transfer in the Context of ERP Implementations , 2003, Int. J. Hum. Comput. Interact..

[22]  Christoph Schlueter Langdon.  Designing Information Systems Capabilities to Create Business Value: A Theoretical Conceptualization of the Role of Flexibility and Integration , 2006, J. Database Manag..

[23]  Judy E. Scott,et al.  Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure , 2000, Inf. Syst. Frontiers.

[24]  J. Martin Corbett,et al.  ERP implementation: a compilation and analysis of critical success factors , 2007, Bus. Process. Manag. J..

[25]  Henk Akkermans,et al.  Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors , 2002, Eur. J. Inf. Syst..

[26]  M. Lynne Markus,et al.  Enterprise resource planning: multisite ERP implementations , 2000, CACM.

[27]  Sergio Greco,et al.  Querying and Integrating P2P Deductive Databases , 2009 .

[28]  J. Ross.  Surprising facts about implementing ERP , 1999 .

[29]  Petros Theodorou,et al.  Strategic Information Technology and Portfolio Management , 2009 .

[30]  J. Rockart.  Chief executives define their own data needs. , 1979, Harvard business review.

[31]  Karna Naidoo.  Examining the Approach Used for Information Technology Investment Decisions by Practitioners Responsible for IT Planning in Namibia , 2008 .

[32]  Donna B. Stoddard,et al.  Reengineering: Business Change of Mythic Proportions? , 1994, MIS Q..

[33]  Jorge Horacio Doorn,et al.  Handbook of Research on Innovations in Database Technologies and Applications: Current and Future Trends , 2009 .

[34]  Seok Il Song,et al.  An Efficient Concurrency Control Algorithm for High-Dimensional Index Structures , 2004, J. Database Manag..

[35]  Keng Siau,et al.  Enterprise integration with ERP and EAI , 2003, CACM.

[36]  Panagiotis Kanellis,et al.  Data Warehouse Interoperability for the Extended Enterprise , 2004, J. Database Manag..

[37]  Ioannis Stamelos,et al.  Open Source Database Management Systems , 2005, Encyclopedia of Database Technologies and Applications.

[38]  Jos van Hillegersberg,et al.  Enterprise resource planning: ERP adoption by European midsize companies , 2000, CACM.

[39]  S. Sitkin.  Learning Through Failure : The Strategy of Small Losses , 1992 .

[40]  John S. Erickson.  Database Technologies: Concepts, Methodologies, Tools, and Applications (4 Volumes) , 2009, Database Technologies: Concepts, Methodologies, Tools, and Applications.

[41]  Keng Siau,et al.  Analyzing ERP Implementation at a Public University Using the Innovation Strategy Model , 2003, Int. J. Hum. Comput. Interact..

[42]  Fiona Fui-Hoon Nah,et al.  Critical Success Factors for Enterprise Resource Planning Implementation and Upgrade , 2006, J. Comput. Inf. Syst..

[43]  Youngjin Kim.  Supporting Distributed Groups with Group Support Systems: A Study of the Effect of Group Leaders and Communication Modes on Group Performance , 2006, J. Organ. End User Comput..

[44]  Han van Dissel,et al.  Enterprise resource planning: ERP system migrations , 2000, CACM.

[45]  John S. Edwards,et al.  Organisational learning—a critical systems thinking discipline , 2001, Eur. J. Inf. Syst..

[46]  Philip Calvert,et al.  Encyclopedia of Database Technologies and Applications , 2005 .

[47]  Fiona Fui-Hoon Nah,et al.  Critical factors for successful implementation of enterprise systems , 2001, Bus. Process. Manag. J..

[48]  Leslie P. Willcocks,et al.  Enterprise resource planning: the role of the CIO and it function in ERP , 2000, CACM.

[49]  Ben Light,et al.  A stage maturity model for enterprise resource planning systems use , 2001, DATB.

[50]  L. Willcocks,et al.  Second-Wave Enterprise Resource Planning Systems: The Role of the CIO and IT Functions in ERP , 2000 .

[51]  Prasad Bingi,et al.  Critical Issues Affecting an ERP Implementation , 1999, Inf. Syst. Manag..

[52]  Fiona Fui-Hoon Nah,et al.  ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors , 2003, Int. J. Hum. Comput. Interact..

[53]  Robert M. Davison,et al.  Cultural complications of ERP , 2002, CACM.

[54]  Peter C. Brewer,et al.  PMB Investments: An Enterprise System Implementation , 2003, J. Inf. Syst..

[55]  M. Lynne Markus,et al.  Multisite ERP Implementations. , 2000 .

[56]  Teuta Cata,et al.  Characteristics of ERP software maintenance: a multiple case study , 2001, J. Softw. Maintenance Res. Pract..

[57]  M. Schniederjans,et al.  Implementing enterprise resource planning systems with total quality control and business process reengineering , 2003 .

[58]  Toni M. Somers,et al.  A taxonomy of players and activities across the ERP project life cycle , 2004, Inf. Manag..

[59]  E. Burton Swanson,et al.  Impact of development productivity aids on application system maintenance , 1980, DATB.

[60]  Binshan Lin,et al.  Database Technology for Global Support of a Medical Registry: An Implementation Case , 2002, J. Database Manag..

[61]  Walter Skok,et al.  Evaluating enterprise resource planning (ERP) systems using an interpretive approach , 2002 .