Defining Product Service Systems

There are a number of theories that describe the necessary improvements in global environmental performance in order to maintain status quo in our ecosystem [1, 2]. These theories are far reaching in their ambitions, and it is not immediately apparent as to how we should be able to achieve, for example, a factor 20 improvement in our environmental performance. One attempt, however, has recently emerged, which combines the product as an artefact with the service that the product provides to the user. Through the combination of these two facets, the company retains ownership of the physical artefact and instead provides what the customer really wants – the actual functionality from the product. This enables a series of potential improvements to the product’s performance throughout its lifecycle. The ideal of product service system (PSS) development is that all three stakeholder groups – customer, company and society – benefit from the service systems related to each one of these dimensions, rather than simply one of the above.