Railway Passenger Service Mode on “Internet+”

The development of “Internet+” railway passenger service mode has important significance under the new situation of economic development. At first, this paper uses the service chain theory to analyze railway passenger service demand, content and elements comprehensively. Then, the existing railway passenger service mode of the content, characteristics and existing problems are discussed. At last, for realizing the goals for providing a full range of passengers services, extension services, advanced services, an new railway passenger service mode based on “Internet+” is proposed, and railway passenger service information platform technology architecture is put forward based on cloud computing. Thus, a reference for the railway passenger service to achieve “Internet+” can be proposed.