Putting Recommender Systems to Work for Organizations
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The issue we focus on here is how to make recommender systems work in organizations and for organizations. Moving from the Internet to Intranets requires shifting the primary focus from sharing recommendations to sharing knowledge and from community-building to community support. Moving recommender systems from the Internet onto Intranets also means turning "leisure-ware" into groupware, creating both new challenges and new opportunities.
[1] Natalie S. Glance,et al. Knowledge Pump: Supporting the Flow and Use of Knowledge , 1998 .