An Evaluation of Performance of Territorial Services Center (TSC) by a Nonparametric Combination Ranking Method

The work presents some results about a national project IQuEL-2010, aimed to solve some problems associated to the digital divide by Territorial Services Center (TSC). A specific survey was carried out by sample of local operator in the three Italian provinces (Padova, Parma Pesaro-Urbino). We applied a nonparametric combination (NPC) ranking method on a set of nine dimensions related the public services supplied. The results show important differences among the provinces, at least for six out of nine TSC abilities or performances and producing a Global satisfaction ranking.