Maturity Models, Challenges and Open Issues

Maturity models enable evaluation of the business process management maturity in organizations and assist to benchmark by revealing the opportunities to improve business processes. A very large number of academics have researched the maturity models but there is a need to correlate the challenges and open issues. The maturity models have challenges that need to be explored in detail in order for organizations to be able to properly implement the models properly to enjoy the benefits thereof. This paper reviews the maturity models in literature and highlights the challenges . The research found that the use of different models produce different results in the same organization and some of the existing maturity models are complicated and require specialized skills. It has been found that it is imperative to standardize the models so that they are able to measure the maturity of organizations in an understandable and reliable way. Despite the challenges that may exist in using maturity models, the organizations can still measure the maturity levels of their organization using the models available.

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