Expertise in dynamic environments

This paper reviews results of comparisons between novice and expert operators in the supervision of dynamic environments. Firstly, the characteristics of expertise and its operational definitions are discussed. Secondly, the main dimensions of the complexity of these environments are described and the difficulties operators have in coping with complexity are examined. Research work carried out in field studies is then overviewed in order to assess the role of expertise in the three components of process control: monitoring, diagnosis and decision-making and executive control. The discussion stresses the convergent results of various studies. In spite of the diversity of task domains and of novice-expert definitions, results converge on three points: experts are better at producing inference, in anticipating, and have a more functional view of the process. Divergent results on directionality of reasoning, depth of knowledge in relation to performance and synchronization of actions are also discussed. Final...