Frustrated Hazardous Material : Military and Commercial Training Implications

This study examines how training in handling hazardous material (HAZMAT) shipments in both commercial and military settings can affect the success of shipping HAZMAT materials to Aerial Ports of Embarkation (APOEs), where they are accepted for shipment through the Defense Transportation System (DTS). A new military policy in 2003 established a set of business rules for suppliers shipping through the DTS to decrease the level of shipments that are "frustrated," delayed because of failure to comply with various documentation or packaging requirements. Because frustration levels did not drop, this study was carried out to determine if shipping training procedures might have an effect. It is organized around four research questions. The study showed that training methods varied widely among commercial shippers, and they did not match the military training methods. The study concluded that commercial shipper training appears to have an effect on frustration levels at military APOEs, and that government guidelines need to be established to provide a common language for the military and private companies.

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