Crossing boundaries in public management and policy : the international experience

Part I: Introduction and the Fundamental Questions 1. Crossing Boundaries in Public Management and Policy: An Introduction (Janine O'Flynn) 2. Crossing Boundaries: The Fundamental Questions in Public Management and Policy (Janine O'Flynn) Part II: Solutions to Cross-Boundary Dilemmas? 3. The Cross-Organization Collaboration Solution?: Conditions, Roles and Dynamics in New Zealand (Elizabeth Eppel, Derek Gill, Miriam Lips and Bill Ryan) 4. The Boundary Spanning Solution?: Crossing Boundaries in the United States (Kelly LeRoux) 5. The Culture Solution?: Culture and Common Purpose in Australia (Fiona Buick) 6. The Structure Solution?: Public Sector Mergers in the United Kingdom (Carole Talbot and Colin Talbot) 7. The People and Structure Solution?: Collegial Administration in Norway (Dag Arne Christensen, Tom Christensen, Per Laegreid and Tor Midtbo) 8. The Performance Target Solution?: Cross-Cutting Public Service Agreements in the United Kingdom (Akash Paun and Kate Blatchford) 9. The Collaboration Solution?: Factors for Collaborative Success (Brian Head) 10. The Soft Power Solution?: Managing without Authority (Owen Hughes) 11. The Diagnostic Solution?: Gauging Readiness for Cross-Boundary Working (Deborah Blackman) 12. The Responsiveness Solution?: Embedding Horizontal Governance in Canada (Evert A. Lindquist) Part III: Cases of Crossing Boundaries in Public Management and Policy 13. Children's Services: The Impact of Service Integration in England (Carole Talbot) 14. Education and Employment: Stumbling across Boundaries in the Netherlands (Esther Klaster) 15. Health: Overcoming Service Delivery Gaps in Austria (Sanja Korac and Iris Saliterer) 16. Community Safety: Partnerships across Boundaries in England (Joyce Liddle and John Diamond) 17. Airport Enclaves: Bridging Boundary Tensions between Airports and Cities (Timothy Donnet and Robyn Keast) Part IV: Conclusion 17. Crossing Boundaries in Public Management and Policy: Conclusion and Future Issues (Janine O'Flynn, Deborah Blackman and John Halligan)