Mobile Service Applications for Machine Tools

Service applications for machine tools are currently under substantial development. One technology playing a major part in this area is augmented reality (AR), which has been recognized as being capable of assisting a service technician in complex maintenance and repair situations. However, for an efficient use, this new technology needs to integrate with the company’s informational infrastructure. This includes access to process data and information retrieval from enterprise systems. Moreover, authoring tools, which can establish and manipulate AR-based documents, are still in an early stage of development. Furthermore, difficulties are caused by insufficient interaction technologies. Normally, the technician needs both hands to operate technical devices. Speech control and the use of head-mounted-displays (HMDs) are two ways of interacting independent of hands, eyes and working location.

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