A Survey of ERP System Implementation in Taiwan

This paper presents the results of a recently completed survey of Taiwanese firms that focuses on their implementation and use of packaged ERP systems. Objectives of the survey includes: to investigate the extent to which packaged ERP systems were applied in manufacturing and service firms, the implementation experience, and the major benefits obtained from the implementation. Findings of the survey indicate that the firms implemented with all planned modules tend to have more successful implementation, and use of ERP systems from evolution of the legacy systems, in-house redevelopment and outsourcings are critical to organizational performance and survival. Furthermore, our research results findings suggest that both researchers and companies should adopt broader definitions and multiple performance measures indexes of success and pay particular attention to the early identification and correction of problems.