Total quality management in higher education : is it working? why or why not?

Figures Preface Toward an Understanding of Total Quality Management and Its Contribution and Relevance to Higher Education by Ronald R. Sims and Serbrenia J. Sims Higher Education in TQM: Taking Lessons from Government and Business Ventures by Lois A. Waters Total Quality in Higher Education: Opportunities and Obstacles by Gary Bonvillian and Terry L. Dennis Impediments to Overcome if Academia is Going to Successfully Embrace Total Quality Management by Walter J. Wheatley The Campus Administrative Improvement Program by Annie B. Woolridge Quality in Higher Education: A Case Study of the Road to Total Quality Service at the Houston Community College System by Marcia Edwards Hardney A Rose by Any Other Name: Applying TQM to Higher Education by Suzette M. Jelinek, Ralph S. Foster, Jr., and William I. Sauser, Jr. How to Improve Student Outcomes in Higher Education by Applying TQM Tools by Serbrenia J. Sims Engaging Faculty in Continuous Improvement and Change Initiatives by Susan West Engelkemeyer Process Improvement at the Carlson School of Management, University of Minnesota: A Case Study by Donald R. Bell Dedication to Kaizen: Empowerment in an Organization Behavior Classroom in Toyota Motor Manufacturing by Kenneth L. Murrell, William J. Easdale, and Lap T. Ton Bibliography Index