Customer Segmentation in Mobile Carrier Choice Modeling

Service choice behavior of customers is becoming complicated and diversified in the mobile phone market. The aim of this paper is to analyze mobile carrier choice behavior and clarify the customer segments and their decision-making factors. We classify mobile phone customers into two groups: churning customers and stable customers. Customer segmentation is carried out based on survey data for each customer group in order to clarify the decision-making factors. We propose a new service choice modeling with regard to mobile carriers based on the customer segmentation results.

[1]  D. McFadden.  The Choice Theory Approach to Market Research , 1986 .

[2]  Kenneth E. Train,et al.  Discrete Choice Methods with Simulation , 2016 .

[3]  Akiya Inoue,et al.  Evaluation of New Telecommunications Services using Stated Preference Techniques , 1990, Modelling the Innovation.

[4]  H. Kawano,et al.  Service demand analysis using multiattribute learning mechanisms , 2003, IEMC '03 Proceedings. Managing Technologically Driven Organizations: The Human Side of Innovation and Change (IEEE Cat. No.03CH37502).

[5]  A. Inoue,et al.  Service-demand-forecasting method using multiple data sources , 2006, Networks 2006. 12th International Telecommunications Network Strategy and Planning Symposium.

[6]  M. Ben-Akiva,et al.  Discrete choice analysis , 1989 .