Monitoring patient satisfaction

Aims: The aim of this survey was to study patients' satisfaction with the dental service of a university in Hong Kong under a recently introduced item- based fee-paying system and reasons for non-attendance at the clinic; and to compare results of the present survey with that of a similar survey of the same dental service under a time-based fee-paying system in 1996. Method: A modified Dental Satisfaction Questionnaire was distributed to a random sample of students (n‰194) in their lecture rooms and they were asked to complete the questionnaire on the spot. The same questionnaire was sent to a random sample of staff and their spouses (n‰207) by mail. Results: Dental Satisfaction Index (DSI) scores calculated from the returned questionnaires were 66 for students and 70 for staff

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