When Context Matters: Making Sense of Executives' Perceptions of IT Payoffs using Strategic Intent for IT

WHEN CONTEXT MATTERS: WHEN CONTEXT MATTERS: MAKING SENSE OF MAKING SENSE OF CENTER FOR RESEARCH ON INFORMATION TECHNOLOGY AND ORGANIZATIONS University of California, Irvine 3200 Berkeley Place Irvine, California 92697-4650 AUTHORS: Kenneth L. Kraemer Paul P. Tallon Center for Research on Information Technology and Organizations Phone: (949) 824-7876 Fax: (949) 824-8091 Email: PTallon@uci.edu, Kkraemer@uci.edu and Charles Rieger EXECUTIVES ’ PERCEPTIONS OF IT PAYOFFS USING STRATEGIC INTENT FOR IT NOVEMBER 1999 Principal – IBM Consulting Group Business Strategy Center, IBM Corporation Acknowledgement: This research has been supported by grants from IBM Global Services and by grants from the CISE/IIS/CSS Division of the U.S. National Science Foundation and the NSF Industry/University Cooperative Research Center (CISE/EEC) to the Center for Research on Information Technology and Organizations (CRITO) at the University of California, Irvine. Industry sponsors include: ATL Products, the Boeing Company, Bristol-Myers Squibb, Canon Information Systems, IBM, Nortel Networks, Rockwell International, Microsoft, Seagate Technology, Sun Microsystems, and Systems Management Specialists (SMS).