Visualization of Problems in Experience Sharing

The focus on knowledge management has long since been recognized in the literature and undoubtedly has benefited organizations. More recently, companies claim to be ‘knowledge-driven’. Indeed, the concept of knowledge-driven incorporates experiences. Typically, factual knowledge has a transparent management approach, whereas experience sharing is highly prioritized but not straightforward. This study addresses experience sharing and proposes a perspective to support reflection upon practice in innovation projects. The study builds on a longitudinal acquisition of empirical data obtained in a manufacturing company acting in a global market. In particular, early innovation projects have been a source for data collection. Interviews with knowledge workers, observations from daily work activities, and readings from internal documents provide the empirical material for the study. The study has resulted in a visualization of different kinds of issues concerning experience sharing. The visualization has been a base for highlighting industrial implications and proposing actions.

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