The moderating influence of product orientation on coordination mechanisms in total quality management

Purpose – The purpose of this paper is to verify whether product orientation (make‐to‐order versus make‐to‐stock) affects how coordination mechanisms combine to influence quality performance in total quality management (TQM).Design/methodology/approach – The authors used survey response data from a large sample of single industry respondents (auto supplier industry) to test the research model.Findings – The study found support for the idea that organizational and inter‐organizational coordination mechanisms influence product and process quality performance. Moreover, significance of many of these linkages varied according to whether the product orientation was make‐to‐order or make‐to‐stock. The study is one of the first to suggest that the influence of select coordination factors on performance can vary according to product orientation.Research limitations/implications – The study suggests that plant managers may pursue different approaches to implement select coordination factors (not all) according to ...

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