Message from the SOKMBI 2010 Workshop Chairs

Welcome to the Fourth International Workshop on Service-Oriented Knowledge Management and Business Intelligence (SOKMBI 2010) in Shanghai. We appreciate your interest and your support. We thank the ICEBE 2010 Organizing Committee and the International Journal of Systems and ServiceOriented Engineering for supporting SOKMBI 2010. Knowledge management (KM) has been proven to be a key to service excellence and success in traditional service industries. The global economy and enterprises are evolving to become service oriented and, as a result, many new e-services are emerging. To address the growing complexity of the service sector during the Age of Information and Communication, traditional KM research and practices have to be extended and adapted, particularly aiming at effective learning, application, and management of new knowledge. On the other hand, a service-oriented architecture (SOA) provides new opportunities and challenges for knowledge and learning processes, such as integration and outsourcing. One key source of knowledge comes from business intelligence (BI), where knowledge provides the basis of further analysis for intelligence. BI is evolving from the traditional data-and-analysis exercise for supporting management decisions to become an integral part of business processes, providing analytics for a wide range of users across organizations. Today the creation, operation, and evolution of such research and practice raise concerns that range from high-level requirements and policy modeling through to the deployment of specific implementation technologies and paradigms, and involve a wide (and ever-growing) range of methodologies, tools, and technologies. They also cover a broad spectrum of vertical domains, industry segments, and government and public services from electronic and mobile commerce to realtime applications for extended enterprises and virtual communities. SOKMBI intentionally seeks scientists, engineers, educators, solution developers, policy makers, managers, analysts, and others who have insight, vision, and understanding of the big challenges in service-oriented knowledge management and business intelligence. This workshop aims to provide a forum for communicating and disseminating relevant recent research across disciplines, cultures, and communities. The great success of the workshop is due to the hard work of all program committee members. We also thank all authors for their contributions.